etrack1 is a comprehensive platform for digital customer service. Our solution handles every stage of the process from customer experience, smooth operations to management reporting and ongoing optimization.
With more than 100 prior implementations, etrack1 has set the industry standard for superb customer experience and efficient operation across customer service centers. See the list of references.Read more
With etrack1 you only need a single solution to handle your digital customer service. Our solution includes every feature from contact pages to statistics
– and of course an agent interface with all the relevant functions to handle any request from the digital channels.
Take a tour of all the functions in etrack1. They are divided according to the three core features of comprehensive digital customer service management – customer experience, operations and management perspective.