etrack1

Our customer service needs to be better than yours!

..... because we know that your success begins with us.

Welcome

What about customer journeys?

....meeting customer expectations means everything to loyalty.

Welcome

Shared Outlook mailboxes

... are not designed with customer service in mind.

Welcome

Are you dissatisfied

..... with your current ticketing system supplier?

Welcome

Is your ticketing system vendor registered outside the EU?

Then you potentially could have a GDPR-compliance issue.

etrack1

GDPR-compliant ticketing system

... developed, implemented, hosted and supported in Denmark.

Welcome

Do you store data outside the EU

Then you could have a GDPR-compliance issue.

Welcome

Are you using shared Outlook mailboxes for customer service?

Then you definitely need to reconsider etrack1.

etrack1

We can help you achieve even better results!

What’s etrack1?

etrack1 is a proven, cloud-based, unique ticketing system. etrack1 has been developed, implemented and is redundantly hosted and supported in Denmark.

etrack1 has a firm focus on GDPR compliance, and on behalf of our customers, we are always looking to lower the number of enquiries, provide faster processing, eliminate errors and provide considerably more efficient operation of the customer service department.

etrack1 means automation of manual tasks, providing unique customer experiences, shortening employee training and is the tool your customer service employees will love.

etrack1 supports and simplifies workflows, and etrack1 delivers exactly the insight that is required to operate an efficient and result-oriented customer centre.

The etrack1 mission.

Our mission is to help our customers make optimal use of customer service resources, ensuring more loyal customers through unique customer experiences and driving the customer centre to lower costs.

How does etrack1 stand out?

We own the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or alignment, only one person is responsible – us.

We provide a well thought-out and efficient experience, and we guarantee, with our money-back guarantee, that we add far more value than you pay for etrack1 licences.

Who’s etrack1 for?

etrack1 is for customer centers with passionate customer service managers and employees who experience that Outlook shared folders, or their current ticket/CRM/telephone system, offers more challenges than solutions.

etrack1 is for customer centres with passionate customer service managers and employees who find that shared Outlook folders, or their current ticketing/CRM/telephone system, presents more challenges than solutions.

etrack1 is for customer service managers and employees who know they can provide much better service and do this significantly more efficiently if they have the right tools.

etrack1 is for customer service managers and employees who need our experience from hundreds of implementations. For those who do not want to buy technology from one place, source implementation from another and get support from a third.

etrack1 is for customer service managers and employees who want to develop their customer service, and who have recognised that they can't do this without the best tools and a dedicated business partner.

See more about who is using etrack1 today.

contact etrack1

Contact us today

Do you have something on your mind or want to know more? Then we'll be ready. Contact us here.

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