Where is the support provided from?
Fast quality support – in Danish or English
We have our own supporters at our office in Aarhus – all employees at etrack1 – near the team that implemented etrack1 with you, near the developers who know everything about what comes before, and near our operations.
We have chosen to ensure that you have quick and accurate responses, and to protect your data, by under no circumstances providing third-party access.
For some ticketing suppliers, support is provided from India or another low-wage area – we have made a fundamentally different choice because we know that we can say “yes” more than “no” when the support is close to our customers and the support is close to the rest of us.
Support for us is not a necessary cost, it is our channel to gain insight into our customers, whom we use proactively in our work to do even better tomorrow.