Options and prices

Options and prices

If you're not satisfied within 90 days...

...we credit all start-up and license costs.

Options and prices

When you do not want to pay per user

etrack1 comes in 3 different packages – all packages consist of a price for:

  • Setup and Configuration
  • A regular subscription
  • A price per etrack1 ticket (thread) – where the price per ticket depends on the period for which we have to store your data.

The subscription fee paid for access to etrack1 is a fixed price that is independent of the number of users.

This means that etrack1 can be disseminated to all employees and departments who contribute to the process of responding to customers’ enquiries.

Basic Standard option

  • 90-Days Money Back Guarantee
  • Automatic anonymisation of data
  • Free support for superusers
  • Redundant hosting in Denmark
  • Mail rules
  • Workflows
  • Content scanning of mails
  • Differentiated SLA
  • Default reply
  • Queue-specific receipts
  • Forwarding
  • Flag
  • Automatic follow-up on mails
  • Send new mail – based on templates
  • Mail-relay-based delivery of mails
  • DKIM setup
  • TLS “optional” or “forced”
  • No licenses for users and admins
Fixed price per month DKK 6.000
Per additional country/brand per month 1,550
Price per etrack1 ticket for 6->60 months data storage 0.90 - 2.16
Turnkey project 40,000
Contact us

Advanced Additional to Basic

  • Delay case for later processing
  • etrack1 chat
  • Simple contact universe without FAQ
  • Secure collection of inquiries
  • No licenses for users and admins
Fixed price per month DKK 10,000
Per additional country/brand per month 1,550
Price per etrack1 ticket for 6->60 months data storage 0.90 - 2.16
Turnkey project 70,000
Contact us

Enterprise Additional to Basic and Advanced

  • Contact universe with FAQ and Channel Management
  • Scanning for Personally Sensitive Words (GDPR)
  • etrack1 bot
  • e-boks (Danish, official, secured email system) integration
  • Call/mail blending
  • Access to statistics database for BI
  • Web service/API
  • Facebook Messenger
  • No licenses for users and admins
Fixed price per month DKK 18,500
Per additional country/brand per month 1,550
Price per etrack1 ticket for 6->60 months data storage 0.90 - 2.16
Turnkey project 150,000
Contact us
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