About the integrations
More time and quality with integrations
Your employees process customer calls that often require them to switch between different systems as well as carrying out time-consuming and trivial work, and most of it can be avoided with some very simple integrations.
Integrations that can save a lot of time and cause fewer errors as well as partly provide employees with a day much less filled with copying/pasting, giving them more time for the essentials.
By integrating etrack1 into the company’s business systems such as CRM, ERP or order systems, customer service employees can access relevant customer and order data with just one click in etrack1, and vice versa, data from etrack1 can appear in business systems – automatically.
Integrations ensure customers receive faster responses, as individual employees can do more in the same space of time, and employee satisfaction increases because they have finally got the tool that helps them quickly and easily get the necessary insights and an opportunity to do the job they are there for, which is to provide the best possible customer service.
CRM and APIs
Optimal utilisation through integration with CRM and APIs
There are a number of interfaces or APIs for etrack1 that are used in different contexts and ensure an even better use of etrack1:
etrack1 web services
Use as end-points for e.g. a CRM or ERP system, if you want to download etrack1 activities so that they become part of the CRM or ERP client account record.
The etrack1 API
Use to create cases in etrack1 from e.g. your own forms on your website, or send an email through etrack1 from e.g. an order/ CRM/ ERP system.
The local stat API
Used to retrieve statistical data collected in etrack1 to, for example, consolidate/ compare data in your own business intelligence environment or simply interact with phone and KTU data.