First things first – without manual work
Ask yourself these questions
How much time is consumed by:
Your employees playing detectives to find out exactly what happened in an email correspondence?
Emptying folders and forwarding enquiries to departments and employees?
Reading emails to find out which is the most important to answer first?
Customers writing an email and calling you 10 minutes later about exactly the same thing – and your employees then spending time twice on the same task?