WFM - Workforce management

In order to plan your customer service simply and efficiently, and in a way that takes more than the needs of the phone system in account, you need the kind of information that etrack1 can provide. With our system, you’ll have access to detailed analysis of incoming traffic from across channels. That way, you can have the right person, with the right skills present at the right time – no matter the chosen contact channel.

Etrack1 has standard integrations for the following WFM-systems:

  • Teleopti
  • Totalview
  • Avaya
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