Self-service (FAQ)

Etrack1 features an comprehensive FAQ module/knowledge base that differs graphically as well as structurally from ordinary hyperlinks and search fields.

A good FAQ distinguishes itself by providing its users with answers that they could otherwise only have obtained by contacting the company directly. Users usually fail to help themselves due to lack of transparency in the interface, which causes “unnecessary” requests that don’t add value to the customer or the company. Etrack1 helps you to avoid this problem.

After a few clicks, the customer finds the most typical questions and answers, which saves the company the usual “cost” of handling that request in the customer service center. Even better, customers get their answers right away.

Here is an example from Stofa

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