Our customers have implemented etrack1 with different goals and wishes in mind:
- Better customer experience
- Consistent channel strategy
- Optimizing operations
- Better documentation and management reporting
- Insights for ongoing improvements and decision-making
What they all have in common is that they’ve all made appreciable, measurable gain – and we’re proud of that. Etrack1 has helped companies to:
- Reduce the number of requests by as much as 30% thanks to FAQs and self-service
- Reduce the time spent on inbound emails by as much as 35% thanks to internal response databases
- Increase the number of first-time resolutions by as much as 50% through intelligent collection.
Are you looking for a solution that will deliver marked improvements to your company? Book your meeting here.