Employees usually find themselves consulting ERP systems when they need to get a quick understanding of the customer’s financial questions or a particular order. With a single click, employees can access information about invoicing or order confirmations, which significantly streamlines the procedure by eliminating the need for employees to switch systems and type a new search query.
According to the wishes of the company, our integration can also contain automated workflows for initiating actions in the ERP/order system once the employee has closed the ticket.
Etrack1 has standard integrations for the following ERP-systems:
- Microsoft Dynamics
- Oracle Fusion