There are as many different questions as there are customers – that’s why customer service centers get peppered with all sorts of requests. Being able to find the right information to resolve a ticket is very demanding. Etrack1 can handle most run-of-the-mill questions with standardized responses, but other systems, such as order systems, financial management, customer files, etc., often have to be consulted.
Etrack1 can be integrated in a number of different ways according to the needs of your company–whether in the form of queries from web services or deeper API-integrations. In our experience, there are plenty of gains to be made by gathering information from other systems, and etrack1 offers many standard integrations with the most common platforms: