etrack1 was developed by the software and consulting company Indicia Denmark A/S. Our platform has been on the market for ten years and has been implemented in some of the largest customer service centers in Scandinavia. But software is just one side of it – we also provide knowhow and insight into digital customer service.
With more than 100 hundred implementations, Indicia A/S is a leading knowledge center for best practice in digital customer service. Indicia A/S is often asked to advise on online customer experience, in-house optimization, comprehensive channel strategies and 360-degree analysis of online customer service systems.