In addition to offering extensive statistics for the strategic and tactical management of customer service, etrack1 itself can also be integrated into your company’s BI-systems. This allows data from digital request handling to be incorporated into the other measures of KPI and performance used by your company.
Companies differ greatly in what parameters they want to keep track of – and so we have seen many different examples of possible integrations. Most important, however, is etrack1’s ability to supply data through APIs and web services, which can easily be linked with your business intelligence suite.
Etrack1 has standard integrations for the following BI systems: