Practically every company is experiencing the increase in pressure from digital customer requests. Customers no longer depend on the company’s opening hours, documentation is better, and the developments in technology are opening up even more digital touch points.
Etrack1 is a single, comprehensive solution that manages the following channels:
Etrack1 integrates those channels within a single platform, which ensures that employees maintain a full overview, are able to prioritize tasks and can view the comprehensive history of cases from across the digital channels. It offers increased efficiency for communications on digital channels and structure to the daily procedures of the staff – and even more so, it forms a shared vantage point from which dialog with customers can be documented.